May 11, 2020

To Our Customers, Partners and Friends:

Our top priority remains the safety of our employees and the community around us, as it has been since the pandemic started. A close second is the continued support of our customers through the supply of the products we manufacture. We have been continuously monitoring the situation, implemented, and adapted strategies to ensure our priorities are protected. As the country reopens, we are slowly relaxing some precautions though many remain in place for the health and well-being of all involved. We also have contingency plans in place to restore precautions and safety measures should the pandemic situation require us to do so.

We continue to operate our manufacturing lines and ship product. HSI has been identified as an essential business and has heard from many of you, our customers that you are essential as well, indicating that we need to continue our supply of product.

I am extremely proud of our team for the courage and dedication they have shown! I am also proud of the way we have been able to maintain our deliveries as promised. Any rare exceptions where we cannot meet promised lead times or delivery dates will be communicated on a case by case basis. If you have not heard from us that your delivery is in jeopardy, rest assured it is still on track. We are doing our best to proactively communicate any delays.

Our overall business health remains strong, ensuring our continuity. We are here, ready to manufacture when you need us.

We have heard from many of you that your business needs changed due to the pandemic, either in a plant slowdown or by a change in demand.  These have been both increases and decreases. We remain committed to accommodating these needs to the best of our abilities. As these changes occur, we appreciate the open dialog as to best adapt to this rapidly changing business environment. You have my commitment we will do everything we can to support you in this time of need. We are all in this together. 

Stay safe and best wishes!

Ryan Posey, CEO